Receptionists act as the first point of contact for clients, subcontractors and suppliers.
The Role
  • Answering the telephone promptly and courteously
  • Maintaining the reception area
  • Greeting visitors and handling enquiries
  • Managing the visitors book and distributing security passes
  • Providing refreshments
  • Booking transport and making travel arrangements
  • Carrying out basic clerical work
  • Organising meeting rooms
  • Working between 35 and 40 hours per week
  • Overtime hours may be required and part-time working is often available
  • Newly trained Receptionists can earn in the region of £19,000 to £20,000
  • Trained with experience Receptionists can earn in the region of £20,000 to £25,000
  • More senior Receptionists may earn in excess of £25,000
Salaries typically range depending on location and level of responsibility.
Qualifications & Training
Although no formal entry qualifications are required to become a Receptionist, it is generally recommended to achieve four GCSEs, including maths and English, at grade 4 (C) or above, or their equivalents, such as the Welsh Baccalaureate or Scottish Nationals. While some employers may require experience in a reception role, many will be satisfied with evidence of good customer care skills and an excellent telephone manner. More often than not, in-house training will be given to those successful candidates. Temporary work provides an ideal introduction to the role of Receptionist. Make the right impression and it can often lead to permanent employment too.